Membership Guarantee

Service First

When you contact our office with any service or billing related question, we will respond within two working days, guaranteed. This is our commitment to superior customer service. If we fail, we’ll apply a $20 credit to your electric service account. 

 

Courtesy

Our staff is here to help you. If you are ever treated in a discourteous manner, your next month’s fixed charge is on us.

 

Security Lights

If you have a Stearns Electric Association owned security light it is important, to let us know if it is not working properly. If it fails, we will have it fixed within two working days from the time you notify us. If not, your following month’s security light billing is free.

 

New Connections

We will always make every effort to have your new service built on time. If a mutually acceptable construction deadline is not met, your fixed charge will be FREE for the first year of service. 

 

Satisfaction Guaranteed

Our bottom line is your satisfaction. Any time you feel that we have not performed up to your expectations, let us know. Our goal is simply to maintain the highest standard of service in the industry.