News > How Can We Better Serve You in 2018?

How Can We Better Serve You in 2018?

It is amazing what we learn through listening and observation.

New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research.

Here at Stearns Electric Association we have provided members with SmartHub, enabling you to check the status of your electric service, and receive real-time updates on energy use. Stearns Electric members are using the app to conduct routine business with us, like online bill payments, arranging service transfers and viewing real-time outage updates. Thousands of our members have downloaded the SmartHub app since we launched it in 2014.
 
Stearns Electric also offers EnergyWise programs designed to help avoid high-cost energy by reducing overall demand during peak use periods. If you have not signed up, ask us about it––we are ready to listen.

These services are just new ways of connecting with people, like the member services representatives you reach when you call us, or greet you from behind the counters at our office. They help us offer the quality services you expect us to provide.
 
Our goal is to find ways to help you control energy costs. That is why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet.
 
Listening improves understanding, builds trust, strengthens relationships and fosters cooperation. It is also crucial to collaboration and success.
 
That is why Stearns Electric still loves face time with our members. Our annual meeting and member appreciation event offer opportunities to connect our whole co-op family. We hope you will make plans now to join us on April 5^th at Melrose High School for our evening Annual Meeting and Ice Cream Social and then again on August 11^th in Freeport for the Pancake Feed.
 
So, how do we serve you better in 2018? The same way many of us try to serve community, society and family better, each day—by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we are ready to listen.
 
When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we are in a better position to deliver successful results. So, drop in and see us, we are always glad to hear from you.