Member Survey Notice

April 21, 2021

Stearns Electric Association and NRECA Market Research will perform a Member Satisfaction Survey this Spring.

In April, Stearns Electric Association is partnering with the National Rural Electric Cooperative Association (NRECA) Market Research Services to complete a residential member satisfaction survey.

The survey will take place both by phone and email during the week of April 26. Please be aware that you may be one of several members who are randomly selected to participate in the survey. If you get a call or email about a survey from us, it’s legitimate.

If you are contacted, we would greatly appreciate about six minutes of your time to share your opinions about the Cooperative. Your information and your responses will remain confidential.

Although Stearns Electric conducts surveys among its member- consumers every year, the Cooperative, through the help of NRECA, completes these larger surveys every three years. By participating in the survey, you will help us identify where we are serving you well and where we might need to improve.

We strive to safely provide all members with affordable and reliable electric service, energy solutions that fit your needs, and a positive member experience. Whether it’s restoring a power outage or discussing energy improvement options for your home, answering a billing question or hosting a community event, we are working hard for you every day.

We know your time is valuable, so rest assured, we will use the results to make decisions on matters important to the future of your Cooperative and that benefit you, your family and your neighbors.

Thank you for your honest feedback. If you have any questions regarding this upcoming survey, please contact us at (800) 962-0655 during regular business hours.