News > Offices Reopening

Offices Reopening

August 13, 2020

Effective Monday, August 17, 2020, Stearns Electric offices, including the Melrose Headquarters and St. Joseph Branch Office, will be open to members by appointment only. Both offices will remain closed to walk-in traffic.

Members and guests should call Stearns Electric at (800) 962-0655 to make an appointment during regular office hours, Monday through Friday, 7:30 a.m. – 4 p.m. As the Cooperative still has employees working remotely, members should schedule an appointment at least 24 hours in advance to ensure that we are staffed appropriately to fit their needs.

Although we are opening our offices for appointments, we are encouraging members to limit in-person appointments for items that are most necessary. In order to ensure the safety of our members and employees, please continue to reach out by phone and use the dropbox at either office whenever possible. Stearns Electric employees can be contacted to answer questions or assist you via phone during regular business hours at (800) 962-0655.

Members are also encouraged to continue using alternative methods of paying their bill, including using the dropbox at each office or paying electronically via SmartHub, by phone via SecurePay or by mail.

Members/guests who will be entering the Stearns Electric facilities by appointment are required to adhere to the following protocols:

• Guests must have an appointment to enter a Stearns Electric facility. Appointments can be made by contacting Stearns Electric at (800) 962-0655 during regular business hours, Monday-Friday, 7:30 a.m. – 4 p.m.
• Guests are encouraged to schedule an appointment at least 24-hours in advance to ensure that the Cooperative is staffed appropriately to fit their needs.
• When the guest arrives for their appointment, they should call the main line at (800) 962-0655 or contact the Stearns Electric meeting host directly.
• All guests will be met at the front door of the Stearns Electric facility and screened using a COVID-19 symptom checklist.
• Guests must sign in at the front desk of each office and provide their name, address, phone number, employee who they are visiting and reason for visit.
• Guests must wear a face covering at all times within the Stearns Electric facility. Guests that have a face covering, should bring it with them to the appointment.
• Guests will be escorted by their Stearns Electric meeting host at all times while in the facility.
• Guests must sign out at the front desk before leaving the facility.
• Our restrooms are closed to the public.

If you have any questions regarding this information, please contact us at (800) 962-0655.