Report a Power Outage
Stearns Electric Association offers four easy ways to report a power outage.
1. OUTAGE APP
Download the SmartHub App to report your outage with the press of a button on your smartphone or tablet.
Log into your SmartHub account and report your outage online by clicking on “Report An Outage.”
Outage Tip: If you’re not already registered for SmartHub – do it today so you’re prepared for your next power outage.
3. BY PHONE
Call (800) 962-0655 to report your outage anytime.
Outage Tip: Save this number for easy access when you need it.
4. BY TEXT
Quickly report an outage by sending a text message. To report your outage, text OUT to (855) 938-3525.
Please note: In order to use text messaging to report an outage, you must have a SmartHub account AND text messaging must be enabled in the notification section. Additionally, only one account number can be tied to your mobile phone number.
Tips For Reporting a Power Outage:
- If some electrical items are working, you may have only blown a fuse or tripped a circuit breaker. If your power does not come back on after you have reset the circuit breaker or changed the fuses, take a moment to check if your neighbors’ homes and nearby yard lights are also without power before informing the Cooperative.
- Turn off or disconnect any appliances you were using when the outage occurred. Leave one light on so you will know when the power has been restored.
- We will do everything possible to restore service quickly. Please help minimize calls to the Cooperative by calling again only if your neighbors’ power comes back on and your service has still not been restored.
- If the outage is widespread, our telephone lines may be busy when you call. Please be patient, your call is important to us. In the event of substantial devastation, we will communicate an update to the local media as soon as we can determine the situation. In addition, outage updates are often posted on the Stearns Electric Facebook Page.