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Outage Notification Sign-up

SmartHub now offers text and email outage notifications allowing you to be informed when your power is out or has been restored.

How Does It Work?

Once Stearns Electric has been notified of an outage in your area, our system will automatically send a request to surrounding meters to predict the extent of the outage.

If your service is predicted to be without power and you are enrolled in outage notifications, you will receive notification of the outage, as well as a notification when the outage has been restored.

Sign Up to Receive Outage Notifications

Signing up for outage notifications is easy, but requires two steps. You can use a mobile app on your mobile phone or tablet or use a web browser on your computer.

Please note: You must have a SmartHub account AND texting must be enabled to participate in outage texting. Learn how to sign up for SmartHub on a web browser or via the mobile app.

 

USING THE MOBILE APP:

STEP 1: UPDATE YOUR CONTACT METHODS

Open the SmartHub mobile app and go to More > Settings > Contact Methods > Add New Contact Method > Input mobile number > Turn ‘Receive Text Messages’ on. If you agree with the Terms & Conditions, select ‘Accept,’ then enter the verification code that you receive to verify and activate your mobile number.

STEP 2: MANAGE NOTIFICATIONS

In the SmartHub mobile app, go to More > Settings > Manage Notifications > Service and select the notification methods (text or email) you would like to be enrolled in for each notification type.

View step-by-step instructions and screenshots

USING A WEB BROWSER:

STEP 1: UPDATE YOUR CONTACT METHODS

Using a web browser on your computer, enter SmartHub Login information to access web application, select Notifications > Manage Contacts > Add Phone Contact > Input mobile number > Select ‘Receive Text Messages.’ If you agree with the Terms & Conditions, select ‘Accept,’ then enter the verification code that you receive to verify and activate your mobile number.

STEP 2: MANAGE NOTIFICATIONS

In SmartHub, select Notifications > Manage Notifications > Service and select the notification methods (text or email) you would like to be enrolled in for each notification type.

View step-by-step instructions and screenshots

Contact our Member Service Department during regular business hours at (800) 962-0655 with any questions.

 

Text in Your Outage

You can also report your outage by texting OUT to (855) 939-3705.

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