When you contact our office with any service or billing related question, we will respond within two working days, guaranteed. This is our commitment to superior customer service. If we fail, we will apply a $20 credit to your electric service account.
Our staff is here to help you. If you are ever treated in a discourteous manner, your next month’s fixed charge is on us.
Our bottom line is your satisfaction. Our goal is simply to maintain the highest standard of service in the industry. Any time you feel that we have not performed up to your expectations, let us know.
Your (Stearns Electric owned) security light is important, both to you and to us. When it fails we will have it fixed within two working days from the time you notify us. If not, your following month’s security light billing is free.
We will always make every effort to have your new service built on time. If a mutually acceptable construction deadline is not met, your fixed charge will be free for the first year of service.