News > Member Notice: Scheduled Maintenance July 16 & 17

Member Notice: Scheduled Maintenance July 16 & 17

7/18/25 | 7:20 a.m. UPDATE: SmartHub and other payment platforms are still temporarily unavailable after overnight scheduled maintenance. We apologize for any inconvenience. If you find yourself without power, please call (800) 962-0655 to report it.

In preparation for our move into the new Operations Center and Headquarters, Stearns Electric Association will perform maintenance during the following times:

• Wednesday, July 16 | 4:30 – 10:00 p.m.
• Thursday, July 17 | 7:00 p.m. – 7:00 a.m. (Friday, July 18)

During these maintenance windows, the following systems will be temporarily unavailable:

• SmartHub
• Other payment platforms (Secure Pay, E-bill, etc.)
• Local phone number
• Online outage map

OUTAGE REPORTING: SmartHub and text message reporting will be offline during maintenance. To report an outage, please call (800) 962-0655 – our line crews remain on call 24/7.

We apologize for any inconvenience and appreciate your patience during this important transition.

CONTACT US: If you need to conduct business with us during these after-hours maintenance windows, we encourage you to try again during our normal business hours: 7:30 a.m. – 4:00 p.m. You can also leave a message with our after-hours phone answering service and we will return your call when we are able to.

If you still have trouble during normal business hours, please check our Facebook page for additional updates: facebook.com/stearnselectric.